Who We Are
Pikket is operated by REDHART DIGITAL LTD (Company No. 16913084), a company incorporated in England and Wales.
Registered Office: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
Contact Email: hello@pikket.app
We are registered with the Information Commissioner’s Office (ICO) in the United Kingdom.
For the purposes of UK data protection law, REDHART DIGITAL LTD is the data controller of your personal data.
Age Restriction
Pikket is strictly for individuals aged 18 years and over.
By creating an account, you confirm that:
- You are at least 18 years old
- The date of birth you provide is accurate
We may suspend or terminate accounts if we reasonably believe age information is false.
Information We Collect
A. Account Information
- Email address
- Username
- Full date of birth
- Country of residence
- Account creation timestamp
B. Gameplay and Behavioural Data
- Fixture selections
- Star selections
- Leaderboard position
- Match history
- Time and frequency of use
- Session duration
- Interaction with features
- In-app behavioural patterns
C. Monetisation Data
- In-app purchase history
- Subscription tier
- Refund and transaction metadata (processed via Apple or Google)
We do not store card details.
D. Device and Technical Data
- IP address
- Device type
- Operating system
- App usage diagnostics
E. Communications Data
- Push notification preferences
- Referral code entered at registration (if applicable)
How We Use Your Data
Contract Performance
- To create and manage your account
- To provide gameplay functionality
- To operate leaderboards and scoring
- To manage subscriptions that unlock access
Legitimate Interests
- To improve the app
- To analyse engagement and usage
- To prevent fraud or abuse
- To develop new features
- To measure business performance
- To administer referral incentives within the app
Consent
- To send optional push notifications
You may withdraw consent at any time.
Profiling and Automated Processing
We analyse gameplay behaviour to improve app performance and feature development.
This may involve automated processing and behavioural profiling.
No decisions with legal or similarly significant effects are made solely by automated means.
Communications
We may send:
- Service-related communications necessary for account operation
- Optional push notifications (where enabled)
Users can manage notification preferences within their device settings.
Data Sharing
We do not sell your personal data.
We may share data with:
- UK-based cloud hosting providers
- Payment platform providers (Apple or Google)
- Analytics providers
- Professional advisers
Where commercial partners sponsor competitions or features, we may share aggregated and anonymised data insights.
We do not share identifiable personal data without explicit consent.
International Transfers
Some third-party service providers may process data outside the UK.
Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.
Data Retention
- Active accounts: retained while active
- Inactive accounts: anonymised after 36 months
- Deleted accounts: identifiable data removed within 30 days
- Financial records: retained for 6 years
Anonymised data may be retained for statistical purposes.
Your Rights
Under UK data protection law, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Data portability
Requests can be sent to: hello@pikket.app
We will respond within 30 days.
Account Deletion
Users may request account deletion via in-app functionality or by contacting us.
Upon deletion:
- Personal identifiers are erased within 30 days
- Behavioural data may be anonymised and retained
Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
Changes To This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated within the app.